Service Industry Software from Microsoft Dynamics

Microsoft Dynamics business solutions are designed for service industries, combining project management, resource management, communication, and business solutions tailored to your organizational needs to help reduce costs and increase customer satisfaction.​

Service industries capabilities

Client-centric service

Capitalize on talent

Drive action

Client-centric service

Today's digital world is progressively changing the way that clients interact with professional services firms. Client expectations are shaped by day-to-day consumer experiences, in which immediate responses and on-demand self-service access to information are the norm.

 

Now more than ever, building trusted relationships and maintaining a solid reputation depend on delivery of outstanding and increasingly distinctive experiences—not just for a single project or at executive levels, but consistently across all client interactions with the firm.

 

Capitalize on talent

Talented professionals are a firm's primary revenue-producing assets and typically account for 70 percent of total costs. More effective utilization of available expertise, plus higher productivity through collaboration and best practices, can increase revenue per employee and firm profitability. The key is to recruit the right people, assign them to the right projects, and ensure they apply the right practices.​

 

Drive action

In an increasingly competitive world, client organizations are running faster than ever to serve their customers. Service providers need to operate at the speed of their clients, and their professionals need the right information and tools at their fingertips to deliver instant status updates, make better decisions faster, and execute without delay.​

 
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Jakarta 12920, Indonesia

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