DYNAMICS 365 CUSTOMER INSIGHT
Dynamics 365 Customer Insights is a part of Microsoft’s customer data platform (CDP) that helps deliver personalized customer experiences. The platform’s capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.
- Audience Insights helps you transform your business into a customer-centric organization. Marketing, sales, and service professionals have the insights they need to personalize experiences. Connect data from transactional, behavioral, and observational sources to create a 360-degree customer view. See results faster with a CDP designed to deliver insights that can be acted upon.
- Engagement Insights enables you to understand interactively, how your customers are using your services and products – both individually and holistically – on websites, mobile apps, and connected products. Combine behavioral analytics with transactional, demographic, survey, and other data types from Microsoft Dynamics 365 Customer Insights. Maintain full control over your customer data to ensure the highest level of data governance and compliance.
FEATURE DYNAMICS 365 CUSTOMER INSIGHT
- Data Enrichment/Segmentation
- Customer Journey
- Profile Unification
- Next Base Interaction
- Customer Card
- Profile Search & Discovery
- Teams & Power Automate Add-in
- Azure Synapse Analytics Integration
- Segment Analysis
- Synapse Workspace
- Relationship Management
- Next Best Offer Recommendation
- Engagement Insights
- Audience Insights
- Metrics Builder